Paleovalley Reviews
Paleovalley Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paleovalley has a 2.7 star rating from 156 customer reviews. 34% would likely recommend. Rating distribution shows 59% unfavorable and 33% positive. 67% say Paleovalley should improve its customer service. 44% say they won't use Paleovalley in the future. Pros include beef sticks and product quality; cons cite poor or unavailable customer service and frequent refund requests.
Key Takeaways for Future Customers
- Product quality praised for beef sticks and bars; see Paleovalley reviews for flavor notes.
- Expect mixed experiences with customer service despite many positive resolutions.
- Check subscription and auto-ship settings before ordering.
Negative Feedback / Risk Areas
- Recurring customer complaints about unavailable customer service and long hold times.
- Billing and subscriptions issues, including unexpected recurring charges and auto-ship problems.
- Delivery and address errors; many customers request refunds or replacements.
Positive Feedback
Many customers praise the taste and quality of beef sticks and superfood bars, and several report prompt refunds, replacements, or excellent individual customer service interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paleovalley has a 2.7 star rating from 156 customer reviews. 34% would likely recommend. Rating distribution shows 59% unfavorable and 33% positive. 67% say Paleovalley should improve its customer service. 44% say they won't use Paleovalley in the future. Pros include beef sticks and product quality; cons cite poor or unavailable customer service and frequent refund requests.
Key Takeaways for Future Customers
- Product quality praised for beef sticks and bars; see Paleovalley reviews for flavor notes.
- Expect mixed experiences with customer service despite many positive resolutions.
- Check subscription and auto-ship settings before ordering.
Negative Feedback / Risk Areas
- Recurring customer complaints about unavailable customer service and long hold times.
- Billing and subscriptions issues, including unexpected recurring charges and auto-ship problems.
- Delivery and address errors; many customers request refunds or replacements.
Positive Feedback
Many customers praise the taste and quality of beef sticks and superfood bars, and several report prompt refunds, replacements, or excellent individual customer service interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Check on order this is George Mahon and we ordered several weeks ago and have not received our order my phone number is 970-630-****
The reviewer tried to contact the company before posting this review.
We have not received our order, and it has been several weeks. This is George Mahon at 1621 Saddle Dr., Junction City, KS.
The phone number is 970-630-****. Just checking.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winder, Georgia
Because I have ordered this product twice and love it.
- - Best tasting grass-fed beef sticks; high quality, not greasy.
- - Naturally fermented, high protein, no preservatives; great value and responsive service.
I have ordered Paleovalley grass-fed beef sticks twice in the past year and a half, and I find them to be the best tasting and quality on the market. They are delicious, not greasy like many others, high in protein, and naturally fermented without preservatives.
I have tried most of the other beef sticks offered on the market, and none compare. They are also a great value and price.
It is my go-to snack if I just need a pick-me-up or if I'm hungry and it's not mealtime yet. Customer service is easy to reach for any questions or concerns, and they respond quickly.
- Great price
- Great product
User's recommendation: I would highly recommend the beef sticks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't receive product
The reviewer tried to contact the company before posting this review.
I think my address got mixed up...
I'm at 5502 Atlantic Ave
Apt 6
Wildwood, NJ 08260
This has been my 2nd order, but I've never received it.
Please double-check my address.
Preferred solution: Full refund
Hello! Please reach out to us via email or phone and we can help you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy meat sticks were not dropped off by the mail room you dropped off my meat
The reviewer tried to contact the company before posting this review.
You dropped my meat sticks off in the heat in a box on somebodys balcony. They need to go to the mail room.
User's recommendation: I ordered my stuff in enough time to take them on vacation. They drop them off at somebody’s balcony not even close to the mail room.
We’re very sorry your Beef Sticks were left in the wrong location. We understand how frustrating it is to see a package left on someone else’s balcony instead of being delivered to the designated mailroom.
This is certainly not the delivery experience we want for our customers.
Please reach out to our team via email and we’ll be happy to look into this and make sure you’re taken care of. Warm regards, The Paleovalley Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sebring, Florida
Resolved: Billing Error on Subscription Order
The reviewer tried to contact the company before posting this review.
- - PV's 09/02 email arrived a day late.
- - I asked on 09/04 to fix the overcharge.
- - No reply or correction; automated rating text; reversal filed.
Company fixed the issue and I have been provided with full refund. Once I told paleovalley that their charges were being disputed with my credit card company, they refunded the money. Proceed with caution.
They replied with an automated text asking me to rate their company.; no response to my email, no correction of the overcharge or explanation of what happened and why. I have filed for a reversal of the entire charge with my credit card company.
- Beefsticks are made with good ingredients
- Spend more time on advertising than on good business practices and customer service
Preferred solution: Full refund
User's recommendation: AVOID DOING BUSINESS WITH PALEOVALLEY
Thank you for taking the time to share this, and we are sincerely sorry for the frustration around your subscription charge. You were absolutely right to expect a real reply to your email, and we understand how it felt to receive an automated request to rate us before our team had actually addressed your concern.
That timing was a mistake on our end, and we apologize for it. The good news is that our team has since connected with you over email to correct the charge and make things right. If anything still feels unresolved, please reach back out and we will take care of it personally.
We value you as a customer, and we appreciate the chance to earn back your trust. Warm regards, The Paleovalley Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Customer service
Immediately responded to the email concerning the order, and all was worked out immediately. I love their products and service.
- Great fast response to any concerns or problems
Thank you so much, John! We are truly delighted you are enjoying our products and we appreciate you taking the time to share your awesome feedback!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Quincy, Massachusetts
Return
The reviewer tried to contact the company before posting this review.
The Original flavor meat stick is DELICIOUS! The customer service representative was amazing!
I made a large order of 3 flavors, but 2 were not to my taste so I called to exchange them.
They offered a credit or refund. I took the credit as I am very much enjoying the Origial flavor and the Golden Milk powder.
Preferred solution: I wanted and received a credit on my account.
User's recommendation: Go ahead and try some! The product is delicious and customer service is great.
Thank you so much for this wonderful review, and for taking the time to share it! We are thrilled that the Original meat sticks and the Golden Milk powder are hitting the spot for you.
It also means the world to hear that our team took great care of you when you called, and that the credit made the exchange easy. Recommendations like yours mean everything to us, and we are so grateful you are spreading the word.
Enjoy every bite, and we look forward to serving you again soon. Warm regards, The Paleovalley Team
Tucson, Arizona
Canceling
The reviewer tried to contact the company before posting this review.
Must cancel, death forces cancellation. Please accommodate. I have a subscription for seasonings every 6 months. This must now stop. Thank you.
Carol A. Haines
16661 N. Elkins Rd
Tucson, AZ 85739
Please send confirmation, thank you.
Preferred solution: Canceling
We are happy to help you, if you can please email us directly and we can take care of this for you. -The Paleovalley Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Resolved: Poor customer service!
The reviewer tried to contact the company before posting this review.
Poor customer service and screwed up system for ordering! I even tried to cancel my orders, but was not given the option to do that.
We are so sorry to hear you had this issue, we want to make this right. Please email or call us and we would be happy to help you! -The Paleovalley Team
Newington, Connecticut
Help me order please
The reviewer tried to contact the company before posting this review.
Help me reset my password. Never shows on my email.
I love the beef sticks and want to try the chicken and pork (on subscription).
Thanks. 860-729-****
- Delicious
- Ordering
Preferred solution: Help me order & reset my password
Hi Deb! We are super happy to hear you like our beef sticks!
We'd be happy to help you reset your password and get your subscription set up.
Please send us an email and we can assist! - The PaleoValley Team
Norristown, Pennsylvania
Good company with just a few issues
- - Beef sticks are delicious but vary in appearance; refunds are quick.
- - Some flavors weren't liked; refunds were issued and customer service is very good.
Purchased their beef sticks, which I love, however, severe inconsistency with the appearance and quality of the beef sticks however, they are very quick to remedy problem with refunds or replacements. Also ordered some of their super food bars and did not like a couple of the flavors and without a word after telling them, they just refunded my money without even asking a question.
Very good customer service. Im just waiting for them to figure out the issue with the beef sticks, which are delicious.
User's recommendation: I would wait till they figure out the issue with the beef sticks. Other than that everything is great.
We truly appreciate you sharing your experience and are so glad you’ve been enjoying our Beef Sticks! The color variation you may notice is natural, as we never use artificial dyes, preservatives, or added nitrites/nitrates.
That said, we understand the importance of consistency, and we’re actively working with our manufacturer to improve this while staying true to our quality standards. Most importantly, we always stand behind our products and are happy to help whenever something doesn’t seem quite right.
We’re delighted to hear our Customer Support team has taken good care of you, and we truly appreciate your patience and continued support! Warm regards, The Paleovalley Team
Glendale, California
Great product and customer service
I didnt realize I was requesting my shipment through Pissed Consumer. I just googled Paleo Valley phone number and thought I was calling them directly.
My request was to have my shipment sent out as soon as possible instead of my subscription date. I received it yesterday.
User's recommendation: This is a fine company
Thank you for sharing this! We are truly happy you are enjoying our products and our team is always available to lend a hand.
We understand how easy it can be to end up on a third-party site when searching for our contact information online. Thank you again for the wonderful feedback and for trusting Paleovalley!
Lebanon, New Jersey
Can’t place my order
The reviewer tried to contact the company before posting this review.
Order 4 bone broth packets, 2 salted caramel, 1 vanilla, and 1 chocolate. Then bring up all my info, including my charge card's last 4. Then a circle comes in the middle, the screen goes around, and then brings me back to the beginning again.
Preferred solution: Want help placing ORDER
We are so sorry to hear you had this issue, we want to make this right. Please email or call us and we would be happy to help you! -The Paleovalley Team
Palm Desert, California
Customer service responded immediately to my concern. They replaced my product promptly. And assured me that each, and every batch of Paleo Valley bone broth goes under a lot of scrutiny.
- - Unflavored bone broth smelled and tasted off.
- - Customer service asked for batch number and sent a replacement; unsure why one bag was off.
I received a package of unflavored bone broth, and it smelt off and tasted a little off. I had ordered that same product a number of times before, so I know how its supposed to be.
And there was a definite strong smelled aftertaste. I contacted customer service and they asked for the batch number and immediately sent me out replacement order.
I still wish I understood why one bag would be funny. Was it the tail end of a process maybe?
User's recommendation: I think it’s a great product
We’re so glad our team was able to respond quickly and get a replacement out to you! We’re sorry that the original bag had an unusual smell and taste, especially since you’ve enjoyed our Unflavored Bone Broth Protein many times before.
While we can’t say for certain what caused the difference in that particular bag, we truly appreciate you providing the batch information so our team could properly document and review it. Thank you for your continued trust in Paleovalley and for giving us the opportunity to make things right!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not delivered
The reviewer tried to contact the company before posting this review.
Please send me my oder to the correct address!
I never received the other..
My address is
5502 atlantic ave. Apt 6
Wildwood nj 08260
Hello there! Thank you for taking the time to share this with us.
This is definitely not an experience we want for any of our customers and we'd love to help out. Could you please send us an email with your order info or give us a call whenever you have a moment?
We'd love a chance to connect and make things right with you! - The PaleoValley Team
San Francisco, California
Nothing, I had a lost shipment and its replaced quickly
A shipment was left in open mailroom lobby area, and disappeared. I reported it to Paleo and they quickly launched a replacement shipment. I'm satisfied!
User's recommendation: It's worth a try!
We’re very sorry your Beef Sticks were left in the wrong location, especially when you were counting on having them in time for your vacation. We understand how frustrating it is to see a package left on someone else’s balcony instead of being delivered to the designated mailroom.
This is certainly not the delivery experience we want for our customers.
Please reach out to our team via email, and we’ll be happy to look into this and make sure you’re taken care of. Warm regards, The Paleovalley Team
Companies Similar to Paleovalley
Manukora
“Manukora claims I don't exist. I was ghosted by them. No working numbers. Seems as though they don't...“
Country Archer
“I hope you are doing well. My name is Md Jony (B2B manager), and I represent DEALLINX LLC I want to open...“
Traina Home Grown
“Please know my wife and I wanted to purchase some dried fruit from Train Home Grown, ******, and prior...“
Salsa Express
“Received damaged goods try to call they don't answer the phone, sill waiting for response waiting for...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Thank you so much, Candy! We’re thrilled to hear that our Grass Fed Beef Sticks have become one of your go-to snacks and that you’ve been enjoying both the taste and quality.
We truly appreciate you support and your wonderful recommendation.
It means so much to our team to have you as part of the Paleovalley family! Warm regards, The Paleovalley Team