Paleovalley
Paleovalley Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paleovalley has a 2.6 star rating from 122 reviews, with 33% likely to recommend; ratings skew unfavorable. Common Paleovalley reviews note product quality like beef sticks is good, while Paleovalley customer complaints focus on billing, refunds, subscriptions and auto-ship handling and inconsistent customer service.
Positive Feedback
Many customers praise the quality and taste of beef sticks and bone broth protein and say issues were resolved when contact was made.
Negative Feedback / Risk Areas
- Repeated reports of poor or unresponsive customer service.
- Unexpected auto-ship or subscription charges and trouble canceling.
- Delayed or missing refunds and billing disputes.
- Wrong, spoiled, or missing items on delivery.
Key Takeaways for Future Customers
- Review auto-ship and subscription terms before ordering and monitor billing closely.
- Document order numbers and request confirmation for refunds or cancellations.
- Check Paleovalley reviews and expect variable customer service responsiveness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paleovalley has a 2.6 star rating from 122 reviews, with 33% likely to recommend; ratings skew unfavorable. Common Paleovalley reviews note product quality like beef sticks is good, while Paleovalley customer complaints focus on billing, refunds, subscriptions and auto-ship handling and inconsistent customer service.
Positive Feedback
Many customers praise the quality and taste of beef sticks and bone broth protein and say issues were resolved when contact was made.
Negative Feedback / Risk Areas
- Repeated reports of poor or unresponsive customer service.
- Unexpected auto-ship or subscription charges and trouble canceling.
- Delayed or missing refunds and billing disputes.
- Wrong, spoiled, or missing items on delivery.
Key Takeaways for Future Customers
- Review auto-ship and subscription terms before ordering and monitor billing closely.
- Document order numbers and request confirmation for refunds or cancellations.
- Check Paleovalley reviews and expect variable customer service responsiveness.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund hasn't been received yet
I signed up for automatic delivery with my 1st order and was told that I'd receive 2 emails prior to shipments so I could cancel or reschedule the shipment. The only email I received said the order had been shipped.
I spoke to a representative that day and was told that I'd receive a refund within 7 days. Twenty-three days later I still have not received a refund.
Preferred solution: Full refund
User's recommendation: Do not sign up for automatic delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasco, Washington
Resolved: Refund items
Company fixed the issue and I have been provided with full refund. Company refused in full. Contact them thru email post reviews everywhere.
Ordered meat sticks, made myself and my husband sick, diarrhea and stomach cramps. Need a refund please.
Tammi Roller 509544 ****
Tkroller2@***.com
- Fast delivery
- Poor products
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing order
Keith was very helpful today on the phone with me to see that my missing order was resent out to my proper address. Thank you, Keith.
I will remain a good customer! Our family loves your meat sticks!
- Are healthier for you then other meat sticks
- Great meat sticks
- Double check your shipping addresses
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Did not get message about order getting ready to ship
I was in the hospital at the time of December shipment. I did not receive any notice, so it got shipped. I wanted to change to different flavors, but it was shipped.
Can you exchange the ones I received?
I think another order is imminent. Can I change flavors? How much was it?
Also, I got the coupon for a free sample bag of the chocolate one; can you add it for free?
I wanted to try savory and salted caramel.
Need answer ASAP.
Order # 595414
Marla Watson
- Unflavored is the best bone broth
- Better communications on autoship items
Preferred solution: Full refund
User's recommendation: Know when autoship will go out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about my order but it was resolved
No big problem. Just verifying my date of delivery to make sure I have the money in the account.
We very much appreciate your product. Trying to get hold of you is a little challenging, but I enjoy the product.
- Great product
- Hard to get hold of you
Preferred solution: Deliver product or service ordered
User's recommendation: We really appreciate the healthy product and it's great quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong items sent twice no response
I ordered for the first time from Paleo Valley. I received the beef sticks I ordered instead of the venison!
I don't eat beef. I emailed them, and they said they were sorry and would send a replacement for the venison sticks.
When it arrived, it was the chicken sticks. I immediately emailed them, but no one answers the phone and there is no response!
- Sell good healthy items
- But send the wrong items
Preferred solution: Full refund
User's recommendation: Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Menifee, California
Resolved: Order 579****
I got disconnected and emailed them only got computer generated response and nothing after that. Terrible customer service...called twice no answer then it disconnected. Recording said if no answer then you could leave a voice mail...got Nada, zilch nothing 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMake an I was asked to rate the call which I did.
I was asked to rate the call and that's what I did. I left a voicemail and it is 12-5-25. I am at Eastern Time.
Preferred solution: I would like to get an order put through.
User's recommendation: None at this time. This is my first order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions
Having difficulty ordering on line
Is there someone I can speak with to place my order? My cell is 760-889-****.
Thank you,
Karen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSCAM OR LEGIT?
Stop the reorder I specifically didnt sign up for.
I will complain that are using fraudulent practices. I think your product is good quality and I would have reordered when needed, but after specifically not checking the subscription link, your company take out $170 from my bank. I would say this is more of a scam than a legit business practice.
Cheryl Haertling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Okatie, South Carolina
Resolved: Wrong item shipped
Company fixed the issue and I have been provided with product replacement. Discussed error in shipment and customer service promptly resolved the issue to my satisfaction. Very courteous and polite response.
I ordered venison sticks and received beef sticks. I tried to contact them on their website over the weekend, but couldn't find a phone number. I waited until Monday and finally found a phone number on the internet and called them.
User's recommendation: Actually, once I was able to speak to someone, they were extremely helpful and courteous. Nice company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roy, Utah
Cancel subscription
I wish to cancel my subscription. The Golden Milk taste makes me sick and I usually throw it up after drinking it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamburg, New York
Having not received my order yet
Hopefully I will get them after the holiday
Not informed of when it will be delivered. My expectations were higher.Need to inform you customers better and keep them updated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong order sent twice
They have not responded nor corrected the issue they are continuing to send the wrong items !! Either I want it corrected or a complete refund!!!
Arrington, Tennessee
Closed for holiday
I would like to order the 50% items. I am seeing on Instagram, but I'm not sure if it is a scam or not.
The same items are not listed on sale on your website. I wanted to talk to a customer service agent to verify that the Instagram sale was legitimate.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, South Carolina
Lost product!
Says it was delivered charged card took payment but no product and no replacement. Not able to get a representative on phone only automated response
- No support
Preferred solution: Full refund
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